We provide web hosting services to
many clients. We have gone to great lengths to make available support resources
that will assist you in your online endeavor.
We have put many hours into the development of our
Online Support Manual. This manual is very
extensive and covers every aspect of your web hosting account. We ask that all
our members utilize this manual prior to contacting our Technical Support
Staff. We recommend that you bookmark it for convenience.
Note: This manual
is copyright protected.
Online Support Manual
In the event that you are unable to find the information you need within our
manual, you can receive assistance from our Technical Support Staff. However,
we ask that
all requests for technical support
must be submitted to us using the
Technical
Support Request Form. There is a link to this form on every page of our
site, we recommend that you bookmark it for convenience. The information on
this form assists us in distinguishing from our other clients. Sending request
using any other method will delay the response to your request and it is
possible that you will be asked to complete the form for a response.
It is not our normal practice to provide technical support for 3rd party
software, scripts, etc. Our
Webmaster
Resources area will assist you in finding the support you need for
these types of request, please refer to this area where you can find links that
will provide you assistance with 3rd party software, cgi scripts, MySQL, html,
and other software/languages that you may utilize to build your site. If you
are unable to find something that you need, you can complete the Technical
Support Request Form and we will do our utmost to assist you or find someone
that can in the event that we can not.
Our
Frequently Asked
Questions section will provide you with answers regarding our
services and what they include:
Account management is made simple utilizing the
Account Management Area In this area you can: add
new accounts, upgrade accounts, cancel accounts, register new domain names,
etc.:
